• Single-Family
  • Making Home Affordable Program
  • Underwrite and Process Loans
  • Sell and Deliver Loans
  • Mortgage Products
  • Service Loans
    • Home Affordable Modification
    • Default Management
    • Servicer Performance and Incentives
    • Disaster Management
    • Investor Reporting
    • Servicing Tools
    • Document Custody
  • Doing SF Business with Freddie Mac
  • Forms and the Guide
  • The Learning Center
• Multifamily
• Debt Securities
• Mortgage Securities
• Vendors and Suppliers

Servicer Performance and Incentives

Positive and successful homeownership experiences are the direct result of your expertise and dedication. We'll help you sustain and strengthen your business so that you can continue helping homeowners stay in their homes.

• Promote responsible servicing practices. Build a stronger community by encouraging homebuyer education and counseling, and by considering foreclosure only when all other alternatives have been exhausted.
• Fight fraud. Learn how to spot red flags and mitigate fraud losses.
• Focus on quality control. Learn how to develop and maintain a comprehensive Quality Control program.
• Help borrowers avoid foreclosure. We rely on you to deploy the servicing solutions that help delinquent borrowers avoid foreclosure and its impact on their credit ratings.

By working together to promote excellence in servicing and community stewardship, we can reach our mutual goal of ensuring that borrowers become successful long-term homeowners. We recently revised our incentive program to recognize the results that our Servicers achieve through their persistence, hard work, and commitment to be the best.

• Servicer Incentive Program
• Servicer Performance Profile
• Workout Incentive Program