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Freddie Mac 2008 Holiday Schedule

Systems Availability and Customer Service Support

Holiday
(800) FREDDIE Customer Service1
Loan Prospector®
Selling System
 Cash and Guarantor
Legacy Systems
 Cash transactions through the Cash desk and Guarantor conversions through the Guarantor conversion line
Servicing
January 18 Open Open Cash transactions available until 2 p.m. ET2 Cash transactions available until 2 p.m. ET2 Normal reporting and remitting
January 21
Martin Luther
King Jr. Day 		Loan Prospector customer service only
Open 		Open Closed Closed No principal or interest (P&I) accepted or posted due
February 15 Open Open Cash transactions available until 2 p.m. ET2 Cash transactions available until 2 p.m. ET2 Normal reporting and remitting
February 18
Presidents Day 		Open Open Cash closed, Guarantor open3 Closed No P&I accepted or posted due
March 20 Open Open Cash transactions available until 2 p.m. ET2 Cash transactions available until 2 p.m. ET2 Normal reporting and remitting
March 21
Good Friday 		Open Open Cash closed, Guarantor open Cash closed, Guarantor open Normal reporting and remitting
March 23
Easter 		Closed Closed Closed Closed No P&I accepted or posted due
May 23 Open Open Cash transactions available until 2 p.m. ET2 Cash transactions available until 2 p.m. ET2 Normal reporting and remitting
May 26
Memorial Day 		Closed Open Closed Closed No P&I accepted or posted due
July 3 Open Open Cash transactions available until 2 p.m. ET2 Cash transactions available until 2 p.m. ET2 Normal reporting and remitting
July 4
Independence Day 		Closed Open Closed Closed No P&I accepted or posted due
August 29 Open Open Cash transactions available until 2 p.m. ET2 Cash transactions available until 2 p.m. ET2 Normal reporting and remitting
September 1
Labor Day 		Closed Open Closed Closed No P&I accepted or posted due
October 10 Open Open Cash transactions available until 2 p.m. ET2 Cash transactions available until 2 p.m. ET2 Normal reporting and remitting
October 13
Columbus Day 		Open Open Cash closed, Guarantor open3 Closed No P&I accepted or posted due
November 10 Open Open Cash transactions available until 2 p.m. ET2 Cash transactions available until 2 p.m. ET2 Normal reporting and remitting
November 11
Veteran's Day		 Open Open Cash closed, Guarantor open3 Closed No P&I accepted or posted due
November 26 Open until 5 p.m. ET Open Cash transactions available until 2 p.m. ET2 Cash transactions available until 2 p.m. ET2 Normal reporting and remitting
November 27
Thanksgiving Day 		Closed Closed Closed Closed No P&I accepted or posted due
November 28 Open until 5 p.m. ET Open Cash transactions available until 2 p.m. ET2 Cash transactions available until 2 p.m. ET2 Normal reporting and remitting
December 24 Open until 5 p.m. ET Open Cash transactions available until 2 p.m. ET2 Cash transactions available until 2 p.m. ET2 Normal reporting and remitting
December 25
Christmas Day 		Closed Closed Closed Closed No P&I accepted or posted due
December 26 Open until 5 p.m. ET Open Cash transactions available until 2 p.m. ET2 Cash transactions available until 2 p.m. ET2 Normal reporting and remitting
December 31 Open until 5 p.m. ET Open Cash transactions available until 2 p.m. ET2 Cash transactions available until 2 p.m. ET2 Normal reporting and remitting
January 1
New Year’s Day 2009 		Closed Closed Closed Closed No P&I accepted or posted due
January 2 Open until 5 p.m. ET Open Cash transactions available until 2 p.m. ET2 Cash transactions available until 2 p.m. ET2 Normal reporting and remitting

1 Standard hours of operation:

  • Loan Prospector system hours. Loan Prospector Customer Service: 8 a.m. – 9 p.m., ET, Monday – Friday.
  • Selling System and Selling System Customer Service: 8 a.m. – 8 p.m., ET, Monday – Friday
  • All other Guarantor systems and customer support: 9 a.m. – 6 p.m., ET, Monday – Friday
  • All other Cash systems and customer support: 8:30 a.m. – 5 p.m., ET, Monday – Friday

2 Open as usual for funding and settlements.

3 Open – Open for conversions (contracting), but loan settlements and deliveries through all systems will be unavailable.

 

 


© 2008 Freddie Mac